SUPPORT

Support Services

Technical Support

The IBM Watson Marketing suite comprises a number of modules. Understanding how these work together and where problems may lie, takes experience. Our support services exist to provide rapid resolution of your IBM Watson Marketing suite issues.

Performance Monitoring

Our proactive approach to monitoring the performance of your IBM Marketing application, supported by user dashboards, enables us to create a clear and measurable assessment of your overall system health over time.

System Auditing

Whether your implementation was performed by PSC or not, we recommend regular reviews of your environment from both a business and technical perspective, to identify any issues or for future growth planning.

Troubleshooting

Occasionally you may find something isn't working quite the way you would expect. Whether system, user or application issues, our experience enables us to identify most likely causes, so you can remedy quickly
“The Purple Square Support team have provided exemplary service. I often find myself thanking them for their above and beyond service levels, particularly when our system is down and we are struggling to deploy time sensitive campaigns – the team are real lifesavers!” Alex Croker, Aimia

“Though we have only recently started taking on support from Purple Square we are very pleased with all our initial engagement experiences”. Patrick Galvin, SkyBet
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